Returns & Exchanges
↪️ RETURNS & EXCHANGES ↩️
I hope you will be very happy with your purchase, however, if you changed your mind for some reason*, don’t worry! Please let me know, in writing, within 14 days from receipt of your order.
(*read reasons exceptions below)
Please note that returns, must be unworn and kept in the original packaging.
The customer is responsible for the return shipping fees, ideally using recorded and insured postage. If a return is lost or damaged, I will not be able to process any refund or exchange.
When the item is safely returned, verified and accepted, you will be notified and either refunded** (within 20 days on your original payment method), or given credit** for another purchase from the website. (**Item(s) value only, no shipping fees refund).
- If you don't want to exchange immediately and wish to keep the credit for another time please inform me of this before returning.
- Any new order, from an exchange credit, will be charged shipping fees at checkout and liable for import duties where applicable.
Please note that due to hygiene reasons EARRINGS are NON-REFUNDABLE or exchangeable, unless faulty.
I am also unable to accept returns in these circumstances:
- An item was bought during a promotion, a sale or through gift cards.
- An item has been damaged from improper use and/or storage.
- An item has been damaged by the customer while trying to repair it themself or getting someone else to do it without contacting me prior.
- Items were purchased through a third-party retailer. Please reach out to the retailer to get further assistance.
- The customer knew an item was faulty when they bought it.
FAULTY OR WRONG ITEMS RECEIVED
Please inspect your order upon receipt and contact me immediately if the item is defective, damaged, or if you received the wrong item(s), so that I may evaluate the issue and make it right to you.
I am here to help! 🥰